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Complaints

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At Expert Legal Reports, we are committed to providing independent, accurate, and professional expert witness reports. We value feedback and take all complaints seriously. This page outlines our process for handling complaints in a fair, transparent, and timely manner.

1. Our Commitment

  • Every complaint will be acknowledged promptly.
  • Complaints are handled confidentially and impartially.
  • We aim to resolve issues quickly and fairly, keeping all parties informed throughout.

2. What Can Be Considered a Complaint?

You may raise a complaint if you feel there has been:

  • Delay in service or report delivery
  • Errors, omissions, or lack of clarity in a report
  • Concerns about expert conduct, professionalism, or impartiality
  • Breach of confidentiality or data protection
  • Dissatisfaction with our communication or administration

3. How to Make a Complaint

You can submit a complaint in writing via:

When submitting a complaint, please include:

  • Your name and contact details
  • The case reference (if applicable)
  • Details of your concern, including dates and any supporting evidence

4. Complaints Handling Process

  1. Acknowledgement – We will confirm receipt of your complaint within 5 working days.
  2. Investigation – A senior member of our team will review the matter, contacting you or the expert for further information if needed.
  3. Response – You will receive a written response within 28 working days, outlining our findings and any actions taken.
  4. Resolution – Where appropriate, corrective measures will be implemented to prevent recurrence.

5. Escalation

If you are not satisfied with the outcome, you may request a review by a director of Expert Legal Reports.

If the complaint relates to professional conduct of an expert, you may also refer the matter to their professional regulatory body.

6. Continuous Improvement

We use feedback and complaints to improve our processes, ensuring that our services remain transparent, reliable, and client-focused.